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Accessibility statement
(VDC-Komerz BV)
Last updated: August 10, 2026
1 - our commitment to accessibility
VDC-Komerz BV, trading under the name Vandeca, wants the webshop www.vandeca.com to be usable independently by as many people as possible, including individuals with visual, auditory, motor, cognitive, or other impairments.
We strive to make and keep our e-commerce service perceivable, operable, understandable, and robust in a consistent and appropriate manner, and we take into account the use of assistive technologies such as screen readers, keyboard control, and magnification software when developing and improving our webshop.
The accessibility of Vandeca.com is continuously monitored and is part of the ongoing development and maintenance of the webshop.
2 - legal framework
Vandeca takes into account Directive (EU) 2019/882 on the accessibility requirements for products and services, better known as the European Accessibility Act (EAA), and its applicable Belgian transposition, including the provisions on e-commerce services in Book VIII of the Code of Economic Law, in its accessibility policy. The Belgian transposition occurred, among other things, through the Law of November 5, 2023.
The regulations require, among other things, that essential electronic information for e-commerce services be provided accessibly and that websites, identification, security, and payment functionalities are perceivable, operable, understandable, and robust.
3 - scope of this statement
This accessibility statement applies to the e-commerce service offered via:
The service includes viewing and searching for products, consulting product information, choosing options or personalizations, adding products to the shopping cart, creating or using a customer account where applicable, entering delivery and billing details, choosing a shipping method, making a payment, receiving order details, and using information and procedures related to the execution or termination of the agreement.
The FPS Economy clarifies that not only the actual checkout, but also the pages necessary to make a purchase decision, conclude, execute, or terminate the agreement, may fall under the accessibility requirements for the e-commerce service.
4 - general description and operation of the service
Vandeca is an online webshop for, among other things, chocolate, sweets, cookies, snacks, gifts, and customizable gifts.
Visitors can view the assortment via the website, consult product information, and select products. For suitable products, personalization can be added. Products can then be added to the shopping cart, and the consumer can place an order via the online checkout process.
During this process, the data necessary for the order is requested, and the consumer can select an available delivery and payment method. After completing an order, the customer receives information about the order and, where applicable, its shipment electronically.
Information about ordering, payment, delivery, returns, complaints, privacy, and contractual terms is available via the website.
5 - digital accessibility measures
When developing, managing, and improving Vandeca.com, we strive to offer information and functionalities accessibly.
We pay attention to, among other things, a clear and logical page and heading structure, understandable navigation, sufficient readability and contrast, meaningful naming of links and buttons, text alternatives for relevant non-text content, and forms with understandable labels, instructions, and error messages.
We also strive for essential parts of the webshop to be operable without a mouse, for users to be able to enlarge text without losing necessary information or functionality, and for information not to be conveyed exclusively through color, shape, or another single visual characteristic.
For interactive functions, we pay particular attention to the operation of the shopping cart, forms, search and navigation functions, personalization, identification, security, shipping choices, and the payment process.
The FPS Economy mentions keyboard operation, sufficient contrast, adaptable text display, alternative text for non-text content, and compatibility with screen readers as relevant ways to comply with accessibility requirements.
6 - accessible information
Information necessary for using the webshop is offered as much as possible as real text, so that it can be read, magnified, copied, or processed by assistive technology.
When images, diagrams, or other non-textual elements contain necessary information, we strive to provide an appropriate text alternative for them.
Where audiovisual content is necessary for understanding or using our e-commerce service, we strive to make that information available in an alternative perceivable form as well.
The applicable accessibility rules require that information about the service be offered in an understandable and perceivable manner, in text formats that can be converted to alternative assistive formats where necessary.
7 - identification, security, and payment
Vandeca strives for identification, security, and payment functions to be usable accessibly.
Where such functions are offered in whole or in part by external technical service providers, we monitor their accessibility and strive to use solutions that are compatible with the applicable accessibility requirements.
According to Belgian guidelines, the use of an external provider does not automatically exempt an e-commerce service provider from its accessibility obligations.
8 - personalization and other interactive functionalities
Part of Vandeca's offering can be personalized via an online design function with, for example, text, an image, or a logo.
Because such applications can contain more complex interactive interfaces, we also pay attention to accessibility and usability here.
If you experience difficulties using a personalization function or another interactive application, please contact us. We will work with you to see what support is possible and use such notifications to identify structural areas for improvement.
9 - external applications and services
Vandeca.com uses external technologies for certain parts of the e-commerce service, for example, for webshop functionality, payments, personalization, shipping options, or other interactive functions.
VDC-Komerz BV continues to monitor the accessibility of the entire e-commerce service, even when a component is offered by an external service provider. Problems with such components are resolved internally where possible or reported to the relevant technical supplier and followed up. Belgian guidelines explicitly state that complete or partial outsourcing does not in itself constitute a general exception to accessibility obligations.
10 - accessibility status and further improvement
Vandeca.com is continuously developed and updated.
As of the date of this statement, VDC-Komerz BV does not claim formal full compliance with a specific technical accessibility standard based on an independent external certification audit.
The website and its associated e-commerce functions are internally monitored and further improved where necessary based on applicable legal accessibility principles, technical developments, website changes, and received feedback.
When we identify an accessibility issue, we strive to investigate its cause and implement a structural solution where possible.
11 - possible limitations
Due to the size and continuous development of the webshop, it is possible that certain content or functionality may not yet optimally interact with all possible combinations of browsers, devices, and assistive technologies in every usage situation.
This may particularly apply to complex dynamic functions or components offered technically by external service providers.
This statement therefore does not guarantee that every individual combination of technology and assistive software will function without limitations in all circumstances.
When a limitation is identified, we try to assess it as quickly as possible and, where possible, improve it.
12 - support for accessibility issues
Are you experiencing a problem using Vandeca.com, for example, when reading information, navigating, personalizing, filling out a form, choosing a shipping method, or completing a payment? Let us know.
You can reach us via:
VDC-Komerz BV - Vandeca
Krommebeekstraat 32
8930 Menen
Belgium
Email: contact@vandeca.com
Phone: +32 (0)465 07 06 22
We are available by phone from Monday to Thursday from 9 AM to 5 PM and on Friday from 9 AM to 3 PM.
If possible, describe on which page or with which function the problem occurs, what you tried to do, and which browser, device, or assistive technology you used. That helps us investigate the problem faster.
Our customer service actively tries to find a solution and can answer questions about the accessibility of the e-commerce service and compatibility with assistive technologies. This aligns with the information obligations for available support services.
13 - information in another accessible format
This accessibility statement is available in writing via Vandeca.com.
If you have difficulty consulting this statement or other necessary information on the website, you can contact us via contact@vandeca.com or by phone. We will work with you to see how we can provide the relevant information in an appropriate accessible format.
Upon request, the information from this accessibility statement can also be explained verbally. The legal information on how the service meets accessibility requirements must be accessible to the consumer both in writing and verbally.
14 - report to the Economic Inspectorate
We ask users to preferably report an accessibility problem directly to Vandeca first, so that we can investigate it and, if possible, resolve it.
If a problem persists, a consumer can submit a report to the General Directorate of Economic Inspection of the FPS Economy, which is competent for supervising the accessibility of e-commerce services for consumers in Belgium.
A report can be submitted:
via ConsumerConnect:https://consumerconnect.be/nl/meld-ons-iets
by email via:
toegankelijkheid-accessibilite@economie.fgov.be
or by post:
FPS Economy
General Directorate of Economic Inspection
Koning Albert II-laan 16
1000 Brussels
Belgium
The FPS Economy also advises consumers to first contact the service provider to see if the problem can be resolved directly.
15 - preparation and updating of this statement
This accessibility statement was prepared on August 10, 2026.
The statement is based on the information obligations for providers of e-commerce services and on an internal assessment of the structure and service provision of Vandeca.com. It does not constitute an external accessibility certificate.
We will review this statement when relevant changes to Vandeca.com, our e-commerce service, or applicable accessibility requirements necessitate it.
The most current version will remain available via www.vandeca.com.